NinetySeven AI

Privacy Policy

Privacy Policy

Last updated February 19, 2025

This privacy notice for NinetySeven AI ("we," "us," or "our") outlines how and why we might gather, retain, utilize, share and/or handle your personal information when you use our services ("Services"), including when you:

  • Browse our website at https://www.ninetyseven.ai/, or any of our websites linking to this privacy notice

  • Connect with us in other related capacities, including sales, marketing, or events

Using these Services signifies your acceptance of this privacy notice. If you disagree with this privacy notice, please refrain from using the Services. We may modify this privacy notice periodically by posting updates at this URL. Your continued use of the Services after such modifications indicates your acceptance of those changes.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and options. If you disagree with our policies and practices, please refrain from using our Services. If you still have questions or concerns, please reach out to us at [email protected]

Summary of key points

What personal information do we handle? When you visit, access, use, or navigate our Services, we may handle personal information depending on your interactions with us and the Services, your choices, and the products and features you utilize.

Do we handle any sensitive personal information? We may handle sensitive personal information when necessary with your consent or as otherwise allowed by applicable law.

Do we obtain any information from third parties? We do not obtain any information from third parties.

How do we handle your information? We handle your information to deliver, enhance, and manage our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also handle your information for other purposes with your consent. We handle your information only when we have a valid legal reason to do so.

In what circumstances and with which entities do we share personal information? We share your information with our partners, service providers, contractors, agents, and third-party vendors as needed to fulfill Services or orders, or for other requests you make of us. We may also share your information to comply with law or for other legitimate business interests which we will inform you about and seek your consent for.

What are your rights? Depending on your geographic location, applicable privacy law may grant you certain rights regarding your personal information.

How do you exercise your rights? The simplest way to exercise your rights is by contacting us at [email protected]. We will evaluate and act upon any request in accordance with applicable data protection laws.

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you visit, access, use, or navigate our Services, express interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. If you do not agree to this Privacy Policy for any reason, please do not use the Services or share your information with us.

Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and the Services, your choices, and the products and features you use. The personal information we collect may include:

  • First and last name

  • Email addresses

  • Contact preferences

  • Contact or authentication data

  • Billing addresses

All personal information you provide must be accurate, complete, and truthful, and you must notify us of any changes to such personal information. You can choose what information to share and which services to engage with. You may opt not to provide information to us, but generally some information about you is required to access certain functionality of the Services, such as those mentioned above or below including tracking preferences, newsletter subscriptions, or initiating other such actions.

Information automatically collected

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies, log files, web beacons, device identifiers, advertising identifiers and similar technologies.

The information we collect includes:

Log and Usage Data

Log and usage data related to the Services is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on your interactions with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

Device Data

We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Location Data

We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Payment Processing

We use Stripe for payment, analytics and other business services. Stripe collects identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

Authentication

Additionally, you may provide personal information to facilitate your access to and interaction with a third-party provider, such as OAuth to verify your identity and access the Services (each, a "NinetySeven Provider"). If you direct us to provide personal information to such NinetySeven Provider, any usage of that information will be subject to the agreement(s) between you and such NinetySeven Provider.

2. How do we handle your information?

We handle your information to deliver, enhance, and manage our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also handle your information for other business purposes with your consent.

We handle your personal information for various reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts.

  • To deliver and facilitate delivery of Services to the user. We may handle your information to provide you with the requested Service.

  • To respond to user inquiries/offer support to users. We may handle your information to respond to your inquiries and resolve any potential issues you might have with the requested service.

  • To send administrative information to you. We may handle your information to send you details about our products and services, changes to our terms and policies, and other similar information.

  • To enable user-to-user communications. We may handle your information if you choose to use any of our offerings that allow for communication with another user.

  • To request feedback. We may handle your information when necessary to request feedback and to contact you about your use of our Services.

  • To protect our Services. We may handle your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

  • To evaluate and improve our Services, products, and your experience. We may handle your information when we believe it is necessary to identify usage trends, and to evaluate and improve our Services, products, and your experience.

  • To identify usage trends. We may handle information about how you use our Services to better understand how they are being used so we can improve them.

  • To comply with our legal obligations. We may handle your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. When and with whom do we share your information?

We may share information in specific situations described in this section and/or with the following third parties. We do not sell your personal information to third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to provide the Services. We have contracts with our third parties, designed to help safeguard your personal information. This means they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The third parties we may share personal information with are as follows:

  • Cloud Computing Services

  • Digital Ocean

  • Azure

  • Google Cloud Platform

  • Data Analytics Services

  • HoneyComb

  • DataDog

  • Payment Processors

  • Stripe

  • Performance Monitoring Tools

  • Sentry

  • OAuth

  • Sales & Marketing Tools

  • Resend/ Mailgun

  • Website Hosting Service Providers

  • Communication & Collaboration Tools

  • MessageBird

  • Twilio

We also may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Use of Data from Google APIs:

If our Services utilize any Google APIs to access user data from Google services, we will not use or share that Google-sourced data for any artificial intelligence model training or evaluation purposes. We will only use data from Google APIs for the purpose of providing and improving our Services to you. However, your personal information will never be transferred, delivered, or made available to or otherwise used to train a generative AI product.

4. Do we use cookies or other tracking technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

5. How long do we keep your information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us or longer than permitted by applicable law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How do we keep your information secure?

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. Do we collect information from minors?

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

8. What are your privacy rights?

You may review, change, or terminate your account at any time.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you Service-related messages that are necessary for the administration and use of your account, to respond to Service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

9. Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.

If you have questions or comments about your privacy rights, you may email us at [email protected].

10. Do US residents have certain state privacy rights?

If you are a resident of certain states, you may be granted specific rights regarding access to your personal information.

California

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

Additionally, you have the right to opt out from the Company collecting your personal information. However, some information about you may be required in order for you to access certain functionality of the Services, such as those mentioned in this Privacy Policy. Opting out of the Company collecting your personal information may impact this functionality.

CCPA Privacy Notice

This notice is provided to California residents pursuant to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (together, the "CCPA") to explain how we collect, use and share their personal information, and the rights and choices we offer California residents regarding our handling of their personal information, which the CCPA currently defines as "information that identifies, relates to, or could reasonably be linked, directly or indirectly, with a particular consumer or household."

If you are a California resident, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

Category, examples collected and whether we collect such information:

  1. Identifiers. Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

  2. Personal information categories listed in the California Customer Records statuteName, contact information, education, employment, employment history, and financial information

  3. Protected classification characteristics under state or federal law

  4. Gender and date of birth (We do not collect this information)

  5. Commercial information. Transaction information, purchase history, financial details, and payment information

  6. Biometric information. Fingerprints and voiceprints (We do not collect this information)

  7. Internet or other similar network activity. Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements.

  8. Geolocation data. Precise Device location

  9. Audio, electronic, visual, thermal, olfactory, or similar informationImages and audio, video or call recordings created in connection with our business activities

  10. Professional or employment-related information. Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us. (We do not collect this information)

  11. Education Information. Student records and directory information (We do not collect this information)

  12. Inferences drawn from collected personal information. Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics (We do not collect this information)

  13. Sensitive personal Information (We do not collect this information)

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

  1. Receiving help through our customer support channels;

  2. Participation in customer surveys or contests; and

  3. Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at [email protected], or by referring to the contact details at the bottom of this document.

If you are using an authorized agent to exercise your right to opt out, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

How long do we retain your personal data?

We will retain your personal information for a period of time consistent with the original purpose of collection or as long as necessary to comply with our legal obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our agreements.

We determine the appropriate retention period for personal information on the basis of the amount, nature, and sensitivity of the personal information being processed, the potential risk of harm from unauthorized use or disclosure of the personal information, whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements (such as applicable statutes of limitation).

After expiration of the applicable retention periods, your personal information will be deleted.

Your rights with respect to your personal data

Right to request deletion of the data — Request to delete:

You can ask for the deletion of your personal information through submitting a verified request. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed — Request to know:

Depending on the circumstances, you have a right to know:

  • whether we collect and use your personal information;

  • the categories of personal information that we collect;

  • the purposes for which the collected personal information is used;

  • whether we sell your personal information to third parties;

  • the categories of personal information that we sold or disclosed for a business purpose;

  • the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and

  • the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer's Privacy Rights:

We will not discriminate against you if you exercise your privacy rights.

Verification process:

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you. We may not fulfill requests unless you have provided sufficient information for us to reasonably verify that you are the data subject from whom we collected personal information, as well as sufficient details necessary to help us handle the request.

Other privacy rights:

  • You may object to the processing of your personal information.

  • You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.

  • You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.

  • You may request to opt out from future selling of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

To exercise these rights, you can contact us by email at [email protected], or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

11. Do we make updates to this notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. How can you contact us?

If you have questions or comments about this notice, you may email us at [email protected].

13. How can you review, update or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email [email protected]