Terms of Service

Last revised: February 19, 2025

Contractual Agreement to Legal Provisions

NinetySeven AI ("Organization," "our team," "our company," "us"), registered in Singapore, operates the website https://www.ninetyseven.ai (the "Platform"), along with related products, services, software, and material referencing these provisions (collectively, the "Offerings").

To reach us, call +65 86206233, email [email protected].

These provisions establish a binding agreement between you (individually or representing an entity) and our organization concerning your utilization of our Offerings. By accessing our Offerings, you confirm having read, comprehended, and agreed to abide by all provisions herein. SHOULD YOU DISAGREE WITH ANY PORTION OF THESE PROVISIONS, YOU MAY NOT ACCESS OUR OFFERINGS AND MUST IMMEDIATELY DISCONTINUE USAGE.

Supplementary conditions and documentation published on our Offerings periodically are incorporated by reference. We reserve the right to modify these provisions at our discretion for any reason. Changes will be indicated by updating the "Last revised" date, and you waive notification rights for individual modifications. Reviewing these provisions regularly remains your responsibility, and continued usage following revisions constitutes acceptance of updated terms.

Our Offerings target users aged 18 or older. Individuals under 18 may not register for or utilize our Offerings.

1. Description of Offerings

Information provided through our Offerings is not designed for distribution in jurisdictions where such distribution would violate regulations or require registration. Individuals accessing our Offerings from external locations proceed at their own risk and must ensure compliance with applicable local regulations.

Our Offerings are not specifically designed to meet industry-specific compliance requirements such as HIPAA, FISMA, or similar frameworks. Using our Offerings in ways that would trigger such regulatory requirements is prohibited. Additionally, usage violating the Gramm-Leach-Bliley Act (GLBA) is prohibited.

Virtual Assistant Features

When utilizing our Virtual Assistant functionality, these additional conditions apply:

You affirm and guarantee that: (i) you will familiarize yourself with and adhere to all relevant local, national, and international regulations applicable to jurisdictions where you use the Virtual Assistant, including telecommunications laws, privacy regulations, marketing rules, and consumer protection statutes; (ii) contacts reached through the Virtual Assistant have properly consented to receive communications; (iii) you will not engage in automated calling practices, robocalling, mass messaging, or predictive dialing that violates regulations; (iv) you possess necessary rights for all content included in communications; (v) you will include proper opt-out mechanisms as legally required; (vi) you will follow current messaging best practices; (vii) you will screen against do-not-call registries and notify us of opt-out requests; (viii) you will maintain accurate contact lists, and update information promptly; (ix) you will seek legal advice regarding usage questions; and (x) you will comply with all provider policies and our guidelines.

You accept full responsibility for actions related to your account, including communications and content shared. If provided access credentials, you must protect them diligently, implement appropriate security measures, and notify us immediately of unauthorized access. We may suspend access without notice if we suspect security violations or terms breaches.

2. Intellectual Property Protections

Our Intellectual Assets

We maintain ownership or licensing rights for all intellectual property within our Offerings, including code, databases, functionality, software, designs, audio, video, text, images, and trademarks contained therein.

Our content and marks are safeguarded by copyright, trademark, and other intellectual property laws internationally, provided "AS IS" for your internal business purposes only.

Your Usage Rights

Subject to compliance with these provisions, particularly the "Prohibited Actions" section, we grant a personal, non-exclusive, revocable license to:

- Access our Offerings
- Download or print content portions you've properly accessed solely for your internal business purposes.

Beyond these permissions, reproduction, distribution, display, transmission, or exploitation of our Offerings, content, or marks for commercial purposes is prohibited without prior written authorization.

For additional usage permissions, contact [email protected]. If permission is granted, you must identify us as owners/licensors and ensure all copyright notices remain visible.

We retain all unspecified rights to our Offerings, content, and marks. Violations constitute material breach, resulting in immediate termination of usage rights.

Your Submissions

Review this section and "Prohibited Actions" carefully before using our Offerings to understand your obligations when sharing content.

By sending feedback, ideas, comments, or suggestions ("Submissions"), you transfer all intellectual property rights to us. You agree we own such Submissions and may use them without restriction for any purpose, without acknowledgment or compensation.

You bear responsibility for your submissions. By sending Submissions, you:

- Confirm compliance with "Prohibited Actions" and will not submit illegal, harmful, defamatory, obscene, discriminatory, threatening, explicitly sexual, false, or misleading content
- Waive moral rights to Submissions where legally permissible
- Warrant Submissions are original or properly licensed, and you possess authority to grant described rights
- Confirm Submissions don't constitute confidential information

You agree to reimburse us for losses resulting from your breach of these terms, third-party rights, or applicable laws.

3. User Declarations

By using our Offerings, you declare that: (a) registration information provided is accurate, current, and complete; (b) you will maintain information accuracy; (c) you possess legal capacity to comply with these provisions; (d) you're not a minor in your jurisdiction; (e) you won't access our Offerings through automated means; (f) you won't use our Offerings for illegal purposes; and (g) your usage complies with applicable regulations.

Providing inaccurate, outdated, or incomplete information may result in account suspension or service termination.

4. Account Registration

Registration may be required for access. You agree to safeguard your password, accepting responsibility for account activity. Upon discovering unauthorized access, you must promptly notify us in writing and take reasonable containment measures. You shall maintain appropriate security protocols meeting industry standards (never less than reasonable care). We aren't responsible for losses from compromised credentials and may reclaim inappropriate usernames at our discretion.

5. Payment Structure

We accept these payment methods:

- Visa
- Mastercard
- American Express
- Discover
- PayPal

You agree to provide current, complete payment information and promptly update account details including email address, payment method, and card expiration dates. Applicable sales tax will be added, and prices may change without notice. All payments must be in US dollars.

You agree to pay all charges at posted prices plus applicable shipping fees, authorizing us to charge your selected payment provider. For recurring services, you consent to automatic billing without requiring approval for each charge. We reserve the right to correct pricing errors even after payment processing.

We reserve the right to decline orders, limit quantities per customer/household/order, or restrict orders from suspected resellers or distributors.

6. Cancellation Policy

All purchases are non-refundable. You may cancel subscriptions by contacting us or through account settings. Cancellation takes effect at the current billing period's end.

For service dissatisfaction, contact [email protected]

7. Software Usage

Software provided with our Offerings may include end-user license agreements ("EULA"). EULA terms govern your software usage when provided. Without a EULA, we grant a non-exclusive, revocable, personal, non-transferable license to use software solely with our Offerings and according to these provisions.

All software and documentation is provided "AS IS" without warranties of any kind, including implied warranties of merchantability, fitness, or non-infringement. You accept all risks associated with software usage and may not reproduce or redistribute software except as permitted by applicable EULA or these provisions.

8. Prohibited Actions

Our Offerings may only be used for purposes we've made available. Commercial usage requires specific endorsement or approval. As a user, you may not:

- Systematically extract data to create collections, databases, or directories without permission
- Deceive or mislead us or users, particularly regarding sensitive information
- Bypass or disable security features or usage limitations
- Disparage or harm our reputation or Offerings
- Use information to harass or harm others
- Misuse support services or submit false reports
- Violate applicable laws or regulations
- Provide service bureau access or create unauthorized links/mirrors
- Upload malicious code, excessive content, or disruptive material
- Use automated systems, scripts, data mining tools, or similar extraction methods
- Remove copyright, trademark, or proprietary notices
- Impersonate others or use another's account
- Deploy tracking mechanisms, cookies, or similar data collection tools
- Interfere with or disrupt our Offerings or connected networks
- Harass, threaten, or intimidate our staff
- Attempt to bypass access restrictions
- Copy, adapt, or reverse engineer our software
- Create automated systems to access our Offerings
- Use purchasing agents or intermediaries
- Attempt to compete with or commercially exploit our Offerings

9. User-Created Materials

When submitting content including text, audio, visuals, comments, or personal information (collectively, "Contributions"), these materials may be viewable by other users and through third-party websites. By creating or sharing Contributions, you represent and warrant that:

- Your Contributions don't infringe intellectual property rights
- You own or have necessary licenses and permissions to authorize usage
- You have obtained consent from identifiable individuals to use their likeness
- Your Contributions aren't false, inaccurate, or misleading
- Your Contributions aren't unsolicited advertising or solicitations
- Your Contributions aren't objectionable as determined by us
- Your Contributions don't ridicule, mock, or abuse others
- Your Contributions don't promote violence or harassment
- Your Contributions don't violate applicable laws
- Your Contributions don't violate privacy rights
- Your Contributions don't contain child exploitation material
- Your Contributions don't include discriminatory comments
- Your Contributions don't otherwise violate these provisions or applicable laws

Violations may result in suspension or termination of access.

10. Content Licensing

We may receive information about you per our Privacy Policy when you access our Offerings. We'll process such information according to our Privacy Policy and your preferences.

We don't claim ownership over your Contributions. You retain all ownership and intellectual property rights associated with your Contributions. We aren't liable for statements in your Contributions. You bear sole responsibility for your Contributions and agree to hold us harmless regarding them.

You grant us a limited, non-exclusive, royalty-free, revocable, worldwide license to use and display Contributions necessary for providing our Offerings, plus an irrevocable analytics usage license. Publicly-available Contributions may be used for lawful purposes.

11. Review Guidelines

When posting reviews, you must: (a) have firsthand experience with the subject; (b) avoid offensive language; (c) avoid discriminatory references; (d) avoid references to illegal activities; (e) disclose competitive relationships when posting negative reviews; (f) avoid legal conclusions; (g) provide accurate information; and (h) not organize review campaigns.

We may accept, reject, or remove reviews at our discretion with no obligation to screen or delete reviews, even those considered objectionable. Reviews don't represent our opinions or those of our partners. By posting reviews, you grant us perpetual, non-exclusive, worldwide rights to reproduce, modify, translate, display, and distribute review content.

12. External Websites and Content

Our Offerings may link to external websites or contain third-party content not investigated by us for accuracy or appropriateness. Inclusion doesn't imply endorsement. Accessing external sites occurs at your risk and these provisions no longer apply. Review applicable terms and privacy practices of external sites before proceeding.

Purchases through third-party sites occur exclusively between you and that party. We assume no responsibility for such transactions or resulting harm. You agree to hold us harmless from losses related to third-party content or websites.

13. Platform Management

We reserve the right but not the obligation to: (a) monitor for violations; (b) take legal action against violators; (c) restrict access to user content; (d) remove excessive or burdensome files; and (e) manage our Offerings to protect our rights and maintain functionality.

14. Data Protection Practices

We prioritize data privacy and security. Please review our Privacy Policy: https://www.ninetyseven.ai/privacy. Using our Offerings indicates acceptance of our Privacy Policy, incorporated herein by reference. Be advised our Offerings are hosted in the United States. By accessing our Offerings from outside the United States, you consent to cross-border data transfer and processing.

Data Processing Terms

For this section, the following definitions apply: (a) "Controller" means the party determining purposes and means of personal data processing; (b) "Processor" means the party processing personal data on behalf of a Controller; (c) "Data Protection Laws" means applicable privacy regulations including EU e-Privacy Directive and GDPR; (d) "Organization Personal Data" means personal data processed through our Offerings; (e) "Standard Contractual Clauses (SCC)" means approved transfer mechanisms for cross-border data movement; and (f) "data subject," "personal data," "personal data breach," "processing," and "supervisory authority" have meanings established under Data Protection Laws.

When acting as a Processor with you as Controller, we shall: (i) comply with Data Protection Laws; (ii) process data only according to your instructions; (iii) ensure staff reliability and appropriate access restrictions; (iv) implement appropriate technical and organizational security measures; and (v) not appoint subprocessors without authorization.

You instruct us to process personal data as necessary to provide our Offerings. Processing activities include performing contracted services for the duration of service provision, applying to all data submitted through our Offerings. You determine data types to be processed for customers, vendors, employees, and prospects, including names, contact details, and preferences.

You authorize subprocessors listed in our Privacy Policy under "Vendors and Service Providers."

We'll assist with data subject requests by notifying you and not responding except on your instructions or as legally required.

For cross-border transfers requiring Standard Contractual Clauses, you agree to notify us and execute necessary documentation.

Upon discovering a personal data breach, we shall: (i) promptly notify you; (ii) provide information for your compliance obligations; (iii) assist with investigation and remediation.

We'll assist with impact assessments and regulatory consultations as required by Data Protection Laws.

We'll delete copies of personal data after service termination and provide deletion certification upon request.

We'll make available information demonstrating compliance with these terms and contribute to reasonable audits conducted by you or an appointed auditor.

15. Duration and Termination

These provisions remain effective during your usage of our Offerings. WE RESERVE THE RIGHT TO DENY ACCESS, BLOCK IP ADDRESSES, TERMINATE USAGE, OR DELETE ACCOUNTS AND ASSOCIATED CONTENT WITHOUT NOTICE FOR ANY REASON, INCLUDING VIOLATIONS OF THESE PROVISIONS OR APPLICABLE LAWS.

Following termination, you're prohibited from registering new accounts under your name, aliases, or third-party names. Beyond termination, we reserve the right to pursue appropriate legal remedies.

16. Modifications and Service Interruptions

We reserve the right to modify, update, or remove content from our Offerings at our discretion without notice, with no obligation to maintain content currency. We assume no liability for modifications, price changes, suspensions, or discontinuations.

We cannot guarantee continuous availability. Hardware issues, software problems, or maintenance requirements may cause interruptions, delays, or errors. We reserve the right to modify our Offerings without notice and assume no liability for access interruptions or resulting damages. Nothing herein obligates us to maintain or support our Offerings or provide updates.

17. Applicable Law

These provisions and your usage of our Offerings are governed by and interpreted according to Singapore laws applicable to agreements performed entirely within Singapore, disregarding conflict of law principles.

18. Error Correction

Our Offerings may contain typographical errors, inaccuracies, or omissions regarding descriptions, pricing, availability, or other information. We reserve the right to correct errors without prior notice.

19. Liability Disclaimer

OUR OFFERINGS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR PURPOSE, AND NON-INFRINGEMENT WARRANTIES. WE MAKE NO REPRESENTATIONS ABOUT ACCURACY OR COMPLETENESS OF CONTENT AND ASSUME NO LIABILITY FOR: (A) CONTENT ERRORS; (B) PERSONAL INJURY OR PROPERTY DAMAGE FROM USAGE; (C) UNAUTHORIZED SERVER ACCESS; (D) SERVICE INTERRUPTIONS; (E) VIRUSES OR MALICIOUS CODE TRANSMITTED BY THIRD PARTIES; OR (F) CONTENT ERRORS CAUSING DAMAGES. WE DON'T WARRANT, ENDORSE, OR ASSUME RESPONSIBILITY FOR THIRD-PARTY PRODUCTS, WEBSITES, OR ADVERTISEMENTS AND WON'T MONITOR TRANSACTIONS BETWEEN YOU AND THIRD PARTIES. EXERCISE CAUTION AND GOOD JUDGMENT WHEN PURCHASING PRODUCTS OR SERVICES.

20. Damage Limitations

UNDER NO CIRCUMSTANCES WILL WE OR OUR REPRESENTATIVES BE LIABLE FOR DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUES, DATA, OR OTHER DAMAGES ARISING FROM USAGE, EVEN IF ADVISED OF SUCH POSSIBILITY. OUR LIABILITY FOR ANY CAUSE OF ACTION IS LIMITED TO THE LESSER OF AMOUNTS PAID BY YOU DURING THE SIX MONTHS PRECEDING THE CLAIM OR $100 USD. CERTAIN JURISDICTIONS PROHIBIT WARRANTY LIMITATIONS OR DAMAGE EXCLUSIONS, POTENTIALLY GRANTING YOU ADDITIONAL RIGHTS.

21. Defense and Compensation Obligations

You agree to defend, indemnify, and hold harmless our organization, subsidiaries, affiliates, officers, agents, partners, and employees from third-party claims, damages, liabilities, and expenses (including reasonable attorney fees) arising from: (a) your usage of our Offerings; (b) provision violations; (c) representation/warranty breaches; (d) third-party rights violations; or (e) harmful acts toward other users. Despite the foregoing, we reserve the right to assume exclusive defense and control of indemnifiable matters at your expense, and you agree to cooperate with our defense. We'll reasonably notify you of covered claims.

22. Information Storage

We maintain data transmitted to our Offerings for service management and usage tracking. Although we perform routine backups, you bear sole responsibility for data transmitted and activity conducted. You agree we assume no liability for data loss or corruption and waive related claims.

23. Digital Communications

Platform visits, emails, and form submissions constitute electronic communications. You consent to electronic communications and agree that agreements, notices, disclosures, and communications satisfy legal written communication requirements. YOU CONSENT TO ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, RECORDS, AND NOTICE DELIVERY. You waive rights under laws requiring original signatures, non-electronic records, or non-electronic payment methods.

24. General Provisions

These provisions and referenced policies constitute the entire agreement regarding our Offerings. Non-enforcement of rights doesn't constitute waiver. These provisions operate to the fullest extent legally permissible. We may assign our rights and obligations to others. We aren't responsible for circumstances beyond our reasonable control. If provisions are determined unlawful, void, or unenforceable, they're severable without affecting remaining provisions. No joint venture, partnership, employment, or agency relationship exists between us. You agree these provisions won't be construed against us for drafting them and waive defenses based on electronic form or lack of signatures.

25. Contact Information

To resolve complaints or receive information about our Offerings, contact:

NinetySeven AI
Phone: +65 8620 6233
Email: [email protected]